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Anuj Sharma filed complaint against Goibibo on Jun 10, 2018
Hi,
Ticket: ********
Agent: Goibibo
Airline Malaysian Airline
Travel Date: ** JUN **
Attachment: Goibibo app fare & goibibo customer care fare ask
On *th June, I booked Delhi - Kuala Lumpur flight for * Adults & * infant in economy class with fare of Rs. **,*** having reschedule/amendment charges of Rs.**** + *** (goibibo charge) per adult passenger.
On **th June, I found airfare dropped more than **% for same flight and same date i.e. around Rs ***** (economy class for * adults and * infant) and **,*** (business class for * adults and * infant). I thought to upgrade my booking from economy to business class as fare delta was minimum.
As I booked flight through goibibo, my only source to change is through goibibo customer care only. They took benefit of this and quoted me price of Rs. *,**,*** (**,*** delta fare/reschedule charges + **,*** paid during initial booking).
Really this was disgraceful response of goibibo customer care. Even they stand on the same after sharing there website prices.
Attached are goibibo app fare vs. goibibo customer care response email.
Goibibo is delaying my up-gradation to business class and in mean time if prices increase who will be responsible for extra price. I will try to raise the same in consume court also if no proper action taken from your side.
Thanks!
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